Kousar Shipping Policy

Effective Date: August 21, 2026

Thank you for shopping with Kousar. We are committed to delivering your clothing orders safely and on time. Please review our shipping policy below.

Order Processing

• Orders are usually processed within 3-5 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, new collection launches, or busy periods, processing may take slightly longer.

Shipping Within Pakistan

We currently offer shipping across Pakistan.

• Estimated delivery time: 3–7 business days after your order has been dispatched.

• Delivery times may vary depending on your location and courier service.

• Customers will receive order/shipping updates using the contact information provided at checkout.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, Kousar may offer free shipping promotions. Any applicable promotion will be clearly mentioned on our website.

Delivery Delays

While we do our best to meet the estimated delivery times, delays may occasionally occur because of:

• Weather conditions

• Courier delays

• Public holidays

• Incorrect or incomplete delivery information

• Unexpected operational issues

Kousar is not responsible for delays caused by circumstances outside our reasonable control.

Incorrect Address

Please make sure your shipping address, phone number, and other delivery information are correct before placing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply for re-delivery.

Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible after delivery and provide your order number along with photographs of the damaged packaging/product.

If you believe your package is missing or has not arrived within the expected delivery period, please contact our customer support team so we can investigate with the courier.

International Shipping

International shipping availability may vary. If international shipping is offered, applicable shipping charges, customs duties, taxes, and delivery times will be shown at checkout or communicated before dispatch.

Any customs duties or import taxes charged by the destination country are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about your order or shipping, please contact Kousar Customer Support through the contact information provided on our website.

Kousar — Designed for Your Style.